Aviva Insurance Ireland Designated Activity Company, trading as Aviva, is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 605769. Registered Office: Cherrywood Business Park, Dublin, Ireland, D18 W2P5.
How to make a claim
To assist us in settling claims, please try to have as much information available as possible, including:
Have your policy number ready for the claims team?
Gather contact information and insurance information of all relevant parties involved
e.g. drivers, third parties, witnesses.
Collect contact details of any witnesses or Gardaí
(or other police if abroad)
The effect a claim has on a Customer’s No Claims Discount depends on the following:
- Claim type, e.g. if a claim is made under a private motor policy for windscreen, fire, theft or attempte theft (including personal effects) your customer will not lose their no claims discount.
- Level of No Claims Discount protection on the policy.
- If you require further information on the effect a claim will have on your customer's premium please cotact your Aviva Underwriting support team.
Claims
Motor Claims – Additional Services
Motor Claims: 1800 147 147
Breakdown Rescue 1800 448 888
Autoglass 01 409 0900
Claims
Home Claims – Additional Services
Property Claims 1800 147 147
Help in a Home Emergency 1800 565 556
ARAG Home Legal Expenses 0818 253 065
Claims
Email us
Please quote your client’s claim reference number or policy number when emailing us. If you wish us to call you, please advise the best telephone number to call you on.
Make an insurance claim online
Please complete one of the online claims forms to help our Claims team provide a quick and efficient service. The information provided will enable our Claims team to make contact with the relevant party and progress the claim.
Aviva Broker
Motor Accident Claim
If your client was involved in an accident, choose this option.
Aviva Broker
Motor Theft Claim
If your client’s vehicle has been stolen or broken into, choose this option.
AVIVA BROKER
Motor Fire Claim
If your client’s vehicle has been damaged by fire, choose this option.
Aviva Broker
Home Claim
If your client is looking to make a home insurance claim, choose this option.
Car insurance
Need to make a claim on your car insurance? We'll help you get back on the road.
Use one of our contact forms or call 1800 147 147 at any time.
Claiming from abroad: +353 1 89 86 400
Email: motorclaimsireland@aviva.com
Breakdown assist
Breakdowns happen so we're right here if it happens to you.
Call Breakdown Rescue: 1800 44 88 88.
Breakdown in Northern Ireland, England, Scotland or Wales: +353 1 612 102 113.
Windscreen claims
Need your windscreen repaired or replaced by our windscreen partner?
Call 1800 147 147 at any time.
Claiming from abroad: +353 1 89 86 400.
Motor Claims
Peace of Mind
- You get a lifetime guarantee on all repair work
- All structural repairs will be completed by Certified Steel Standard (CSS) repairer
- We use genuine manufacturer parts
Mobility
- You get a courtesy car for up to 7 days when yours is being repaired by Aviva Motor Services in the event of loss or damage caused which results in a claim under your policy (or 10 days if your car is written off)
Speed
- You don’t need us to inspect and authorise repairs, we can start work immediately
Flexible
- We’re nationwide
- If you can’t come to us, we’ll collect your car and return it to you
- We’ll agree a time that suits you to carry out the repairs
Less Paperwork
- You don’t need to get an estimate – we do this for you
- You only pay any policy excess that applies
Great Service
- Your car will be given back to you cleaned inside and out
Do you want to know more?
Call us on 1800 147 147 between 9:00am and 5:00pm, Monday to Friday, to speak to an experienced claims handler. We’re here to help.
Windscreen Claims
Customers can have their windscreen replaced or repaired by contacting one of our partners:
Our windscreen partners
Autoglass
01 409 0900
By choosing one of our partners, customers will get:
- Nationwide, 24/7 mobile service
- On-the-spot cover and repair or replacement
- No form to fill out
- No need to make the initial payment – we’ll handle all costs and administration
- No limit on the cost of repair
Alternatively, if the customer prefers to use their regular garage, please call us on 1800 147 147 to notify the claim. Once the claim is notified to us the customer can settle payment with the garage and send the invoice and a completed claim form to:
Claims Customer Experience Team
Aviva Insurance Ireland DAC
Ballybrit Business Park
Ballybrit
Co. Galway
H91 WP08
We will reimburse the customer up to a maximum of €225 (for private policies only)
Home Claims
Your customer should always report theft and vandalism to their local Gardaí and also take emergency steps to limit any damage to their home. For example, in the case of a burst pipe, they should get a plumber as quickly as possible (and remember to keep the damaged pipe, as our loss adjuster may need to see it).
Help in a home emergency
(emergency repair service provided by MAPFRE ASSISTANCE Agency Ireland)
Your client may have this as an optional cover on their home insurance so check the policy for details.
Home Emergency Assistance Repair service is provided by Mapfre Assistance Agency Ireland who cover the cost of the call-out, labour and materials which are needed to carry out the repair (up to €250 for each incident or €260 (refer to booklet)) if there is a home emergency.
Your client gets access to a 24-hour comprehensive emergency service, designed to help them in a household emergency, such as the electricity supply failing. It covers storm damage or any other accidental damage to the roof, as well as outside windows or door glass breaking.
1800 565 556
- 24 hours a day
- 365 days a year
Common Claims and how to deal with them
First thing first. Your client wants to limit the damage to their home right away. So here’s our advice for your client in dealing with these common claims:
Break-in Show more Show less
Try to stay calm and gather as much information as you can to help with your claim.
- Secure your home and its contents.
- Establish how the intruders got in.
- Note the damage to your home.
- Make a list of what was taken.
- Report it to the Gardaí and get the Pulse ID (reference number).
- Gather receipts, valuations or manuals for any stolen items.
Escape of water Show more Show less
Don’t panic if your home has been damaged by a leak. Do the following:
- Turn off water at the mains, if necessary.
- Call a plumber immediately to stop the leak and minimise further damage.
- Take photos of the damage before any emergency repairs are carried out.
- Get a plumber’s report on the cause of the leak.
- Wet or damaged items can be lifted or removed from your home but don’t get rid of any damaged items, including pipes, until your claim has been settled or these items have been inspected. Store them in a shed, attic, skip or outhouse.
- Use a dehumidifier to dry out walls and ceilings.
- Don’t go ahead with full repairs until you’ve spoken to us.
Fire Show more Show less
If your home has suffered damage from a fire, please call us as we may need to arrange an inspection. To help you, we need the following information:
- Where and how the fire started if known.
- Who discovered the fire.
- The extent of the damage to your home and its contents.
- If the fire brigade attended.
Take photos of the damage before any emergency repairs or clean-up are carried out.
You can clean up as best you can but don’t get rid of any damaged items. Don’t go ahead with full repairs until you’ve talked to us. We may nominate a contractor to carry out the repairs.
Glass Show more Show less
If your windows or door are damaged, you can use our nationwide glass replacement service – Glasscare. You can phone us on 1800 147 147 to arrange for them to contact you to do the work or give you a quote.
Storm Show more Show less
Is your home worse for wear after a storm? You can do the following:
- Take photos of the damage – before any emergency repairs are carried out, if possible.
- Wet or damaged items can be lifted or removed from your home, but don’t get rid of any damaged items until your claim has been settled or these items have been inspected. Store them in a shed, attic, skip or outhouse.
Flooding Show more Show less
We know cleaning up after a flood can be a long and stressful experience. So we’ve put together a Guide to restoring your home or business after a flood, which is packed with practical tips on how to get your home back to normal in a safe way, while preventing the risk of further flooding.
Subsidence Show more Show less
If you think your home has been damaged by subsidence contact us immediately. Don’t carry out any structural repairs and please don’t instruct experts or contractors without prior agreement from us.
Claims Summary
bLive now provides you with the facility to print off a statement of the claims experience on your customers policies.
This claims summary document will provide information in relation to the
- Claim event date
- Claim Type
- Claim Status
- Claim Settled Amount
- Claim Settled Date
Simply login to bLive to use this new facility
Other insurance claims
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Personal accident
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