Policy Alterations Hub

Processes

Additional Information

Cancellations

You can execute this policy transaction online for Protection products. When in the customers policy in Broker Secure, you can Choose Full or Partial Surrender under the Request Transaction tab.

Alternatively, we can accept instruction to cancel from customer or broker by phone, email or writing.

Please note: If policy is jointly owned we need confirmation from both policy owners if not received from broker. If Company owned we need confirmation from two directors if request not received from broker.

Related Documents:

How to cancel a Policy Online Guide

Change of Address

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Please note: if the policy is jointly owned we need instruction from both owners. If the policy is an exec plan we need instruction from 2 directors if not received from broker.

Change of Name or Age

If a customer is changing their surname we will need written instruction from them, along with proof of name change. This can be either a copy of marriage certificate or birth certificate.
If a customer is changing their forename we will need written instruction from them along with proof of name change. This must be a certified copy of deed poll to change name.
If a customer is changing their age we will need written instruction clarifying alteration to be made as well as a copy of their passport, driving license or birth certificate

Change of Premium Frequency

Alteration can be made by email, phone instruction, signed instruction from customer or broker.

Claims

To start we need customers name, policy number, nature of illness and date you last worked.

For further details visit Income Protection claims page

Related documents:

Group Income Protection Claim Form

Income Protection Claim Form

Personal Accident Claim Form 

Collection Date Alteration

This is accepted by instruction over the phone, email or signed instruction from broker or policy owner.

Direct Debit Mandate Alteration

This can be completed by customers on Aviva Online Service Centre.

Also, we can accept instruction over the phone, email or signed instruction from broker or policy owner. Must be owners own bank account.

Digital signature accepted.

Related documents:

Direct Debit Mandate (editable) (Protection Policies & Friends First Savings, Investments & Retirement Policies) 

Guide to Electronic Fund Transfer 

Direct Debit Mandate ( Aviva Savings, Investments & Retirement Policies)

Income Protection GIO

This option is available to policy holders that have chosen the GIO option at commencement, to check if this option is available on plan please contact bsc@aviva.com or 1800 202 464

Indexation Alteration

We can accept instruction over the phone, email or signed instruction from broker or policy owner.

Letter of Authority

For a letter of authority we need written instruction signed and dated by the customer noting who the authority is for. If the policy is company owned we require the instruction to be signed by two company directors. If policy is jointly owned we need confirmation from both policy owners.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted).
• Letter needs to state the customer gives authority to the broker to access their policy.
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer.
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to.
• Digital signature accepted.

Revivals

• Once a policy is lapsed on our system due to non payment of premiums, we will require a Declaration of Health and full arrears paid in order to revive the policy. We can reinstate cover for a customer if it has been less than 90 days since Paid To date on system without the need for a Declaration Of Health. Arrears payment can be taken over the phone from customer by calling 1800 159 159 or you can request for us to take by direct debit.
• If a policy is lapsed on our system due to customer request, we need a written instruction from all policyholders with instruction to revive along with reason why policy was cancelled. They will also need to submit a Declaration Of Health and pay any arrears on policy.

Related Documents

Declaration of Healh Form 

New Business Declaration of Health Form

Sum assured alteration

Please contact the Broker Service Centre to see if possible on the policy and for requirements contact bsc@aviva.com or 1800 202 464

Processes

Additional Information

Absolute Assignments

Please contact brokereblife@aviva.com for the relevant form to absolutely assign a policy.

Please note: a policy cannot be absolutely assigned if it is already assigned..

Bank Assignments

To assign a term policy to a bank we require a notice of assignment completed by the lender.

Please note: a policy cannot be assigned if it is written in trust or already assigned.

Cancellations

You can execute this policy transaction online for Protection products. When in the customers policy in Broker Secure, you can Choose Full or Partial Surrender under the Request Transaction tab.

Alternatively, we can accept instruction to cancel from customer or broker by phone, email or writing.

Please note: If policy is jointly owned we need confirmation from both policy owners if not received from broker. If Company owned we need confirmation from two directors if request not received from broker.

Related documents:

How to cancel a Policy Online guide

Change of Address

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Please note: if the policy is jointly owned we need instruction from both owners. If the policy is an exec plan we need instruction from 2 directors if not received from broker.

Change of Name

If a customer is changing their surname we will need written instruction from them, along with proof of name change. This can be either a copy of marriage certificate or birth certificate.
If a customer is changing their forename we will need written instruction from them along with proof of name change. This must be a certified copy of deed poll to change name.
If a customer is changing their age we will need written instruction clarifying alteration to be made as well as a copy of their passport, driving license or birth certificate

Change of Premium Frequency

Alteration can be made by email, phone instruction, signed instruction from customer or broker.

Claims

To get your claim started, we’ll need some basic details from you:

• Name of the person who has died
• Date of Birth
• Date of Death
• Cause of Death (if known)
• Policy Number (if known)
• Who will act on behalf of the estate, their contact details & their relationship to the deceased

For further information about a death claim contact us on 

1800 159 159 or lifeclaims.ireland@aviva.com

Collection Date Alteration

This is accepted by instruction over the phone, email or signed instruction from broker or policy owner.

Conversions

If you wish to convert a policy we need:

• A completed conversion option form returned to us.
• If the policy is assigned we require a Letter of No Further Interest from the Lending Institute or the Letter of Consent section on the conversion form signed by an official of the lending institute The sum assured can not be higher than the current cover.

For a conversion quote you can do these online once the policy is standard rates, if the policy is non standard rates please contact us for quotes.

Related documents:

Conversion Option form

How to Exercise a Conversion Option Onine Guide
(BrokerSecure login is required)

Direct Debit Mandate Alteration

This can be completed by customers on Aviva Online Service Centre.

Also, we can accept instruction over the phone, email or signed instruction from broker or policy owner. Must be owners own bank account.

Digital signature accepted.

Related documents:

Direct Debit Mandate (editable) (Protection Policies & Friends First Savings, Investments & Retirement Policies)

Guide to Electronic Fund Transfer 

Direct Debit Mandate ( Aviva Savings, Investments & Retirement Policies)

Indexation Alteration

We can accept instruction over the phone, email or signed instruction from broker or policy owner.

Letter of Authority

For a letter of authority we need written instruction signed and dated by the customer noting who the authority is for. If the policy is company owned we require the instruction to be signed by two company directors. If policy is jointly owned we need confirmation from both policy owners.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted).
• Letter needs to state the customer gives authority to the broker to access their policy.
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer.
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to.
• Digital signature accepted.

Revivals

If the policy is lapsed for over 90 days we will need a completed declaration of health, backdated premiums and a new direct debit mandate form. If policy is lapsed for more than 12 months it can not be revived.

Related Documents

Declaration of Healh Form 

Direct Debit Mandate Form

Sum assured alteration

Please contact the Broker Service Centre to see if possible on the policy and for requirements contact bsc@aviva.com or 1800 202 464

Processes

Additional Information

Absolute Assignments

Please contact brokereblife@aviva.com for the relevant form to absolutely assign a policy.

Please note: a policy cannot be absolutely assigned if it is already assigned..

Bank Assignments

To assign a term policy to a bank we require a notice of assignment completed by the lender.

Please note: a policy cannot be assigned if it is written in trust or already assigned.

Cancellations

You can execute this policy transaction online for Protection products. When in the customers policy in Broker Secure, you can Choose Full or Partial Surrender under the Request Transaction tab.

Alternatively, we can accept instruction to cancel from customer or broker by phone, email or writing.

Please note: If policy is jointly owned we need confirmation from both policy owners if not received from broker. If Company owned we need confirmation from two directors if request not received from broker.

Related documents:

How to cancel a Policy Online guide 

Change of Name

If a customer is changing their surname we will need written instruction from them, along with proof of name change. This can be either a copy of marriage certificate or birth certificate.
If a customer is changing their forename we will need written instruction from them along with proof of name change. This must be a certified copy of deed poll to change name.
If a customer is changing their age we will need written instruction clarifying alteration to be made as well as a copy of their passport, driving license or birth certificate

Change of Premium Frequency

Alteration can be made by email, phone instruction, signed instruction from customer or broker.

Direct Debit Mandate Alteration

This can be completed by customers on Aviva Online Service Centre.

Also, we can accept instruction over the phone, email or signed instruction from broker or policy owner. Must be owners own bank account.

Digital signature accepted.

Related documents:

Direct Debit Mandate (editable) (Protection Policies & Friends First Savings, Investments & Retirement Policies)

Guide to Electronic Fund Transfer 

Direct Debit Mandate ( Aviva Savings, Investments & Retirement Policies)

Indexation Alteration

We can accept instruction over the phone, email or signed instruction from broker or policy owner.

Letter of Authority

For a letter of authority we need written instruction signed and dated by the customer noting who the authority is for. If the policy is company owned we require the instruction to be signed by two company directors. If policy is jointly owned we need confirmation from both policy owners.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted).
• Letter needs to state the customer gives authority to the broker to access their policy.
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer.
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to.
• Digital signature accepted.

Guaranteed Mortgage Insurability Option / Mortgage GIO

Mortgage GIO is available on policies which started after the 22nd of July 2019 and then on some older policies set up before this date.

Please contact us if the policy started before July 2019.

Rules & Requirements:

• We will need a letter on headed paper from the customer’s mortgage lender confirming the increase/top up amount or the total amount of cover needed. Alternatively, we can accept the “Approval in Principle” (AIP) document that the mortgage lender sends the customer. The sum assured and term on this must also match what the client is requesting.
• The policy must be issued on standard rates with no exclusions.
• The sum assured increase must be €40,000 or lower & it must be in line with the mortgage sum insured increase.
• It must be taken within three months of taking out a new mortgage, increasing the current mortgage and/or extending the term on the current mortgage
• It can be taken on the life benefit only. It does not apply to the specified illness benefit.
• The term extension cannot be greater than age 70 or if lower, the term on the mortgage.
• The current smoking status of the client must be disclosed and the new rates for the increased premium are based on this. If they have smoked or used nicotine replacements in the past 12 months they are now considered a smoker.
• The policy must be in force and paid to date.

Related documents:

Protection Technical Product Broker Guide

Mortgage Protection Policy Conditions

Convertible Mortgage Protection Policy Conditions

Revivals

If the policy is lapsed for over 90 days we will need a completed declaration of health, backdated premiums and a new direct debit mandate form. If policy is lapsed for more than 12 months it can not be revived.

Related Documents

Declaration of Health Form 

Direct Debit Mandate Form

Sum assured alteration

Please contact the Broker Service Centre to see if possible on the policy and for requirements contact bsc@aviva.com or 1800 202 464

Processes

Additional Information

Cancellations

You can execute this policy transaction online for Protection products. When in the customers policy in Broker Secure, you can Choose Full or Partial Surrender under the Request Transaction tab.

Alternatively, we can accept instruction to cancel from customer or broker by phone, email or writing.

Please note: If policy is jointly owned we need confirmation from both policy owners if not received from broker. If Company owned we need confirmation from two directors if request not received from broker.

Related documents:

How to cancel a Policy Online guide 

Change of Address

Change of address instruction can be taken from customer / broker by phone, email or writing.

Please note: if the policy is jointly owned we need instruction from both owners. If the policy is an exec plan we need instruction from 2 directors if not received from broker.

Change of Name

If a customer is changing their surname we will need written instruction from them, along with proof of name change. This can be either a copy of marriage certificate or birth certificate.
If a customer is changing their forename we will need written instruction from them along with proof of name change. This must be a certified copy of deed poll to change name.
If a customer is changing their age we will need written instruction clarifying alteration to be made as well as a copy of their passport, driving license or birth certificate

Change of Premium Frequency

Alteration can be made by email, phone instruction, signed instruction from customer or broker.

Claims

To get your claim started, we’ll need some basic details from you:

• Name of the person who has died
• Date of Birth
• Date of Death
• Cause of Death (if known)
• Policy Number (if known)
• Who will act on behalf of the estate, their contact details & their relationship to the deceased

For further information about a death claim contact us on 1800 159 159 or lifeclaims.ireland@aviva.com

Collection Date Alteration

This is accepted by instruction over the phone, email or signed instruction from broker or policy owner.

Direct Debit Mandate Alteration

This can be completed by customers on Aviva Online Service Centre.

Also, we can accept instruction over the phone, email or signed instruction from broker or policy owner. Must be owners own bank account.

Digital signature accepted.

Indexation Alteration

We can accept instruction over the phone, email or signed instruction from broker or policy owner.

Letter of Authority

For a letter of authority we need written instruction signed and dated by the customer noting who the authority is for. If the policy is company owned we require the instruction to be signed by two company directors. If policy is jointly owned we need confirmation from both policy owners.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted).
• Letter needs to state the customer gives authority to the broker to access their policy.
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer.
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to.
• Digital signature accepted.

Revivals

If the policy is lapsed for over 90 days we will need a completed declaration of health, backdated premiums and a new direct debit mandate form. If policy is lapsed for more than 12 months it can not be revived.

Related Documents

Declaration of Healh Form 

Direct Debit Mandate Form

Sum assured alteration

Please contact the Broker Service Centre to see if possible on the policy and for requirements contact bsc@aviva.com or 1800 202 464

Processes

Additional Information

Absolute Assignments

To get your claim started we need some information from you.

• Customer name
• Your policy number
• The nature of your illness

For further information contact us on 1800 882 049 or riskclaims@aviva.com

Bank Assignments

To assign a term policy to a bank we require a notice of assignment completed by the lender.

Please note: a policy cannot be assigned if it is written in trust or already assigned.

Cancellations

You can execute this policy transaction online for Protection products. When in the customers policy in Broker Secure, you can Choose Full or Partial Surrender under the Request Transaction tab.

Alternatively, we can accept instruction to cancel from customer or broker by phone, email or writing.

Please note: If policy is jointly owned we need confirmation from both policy owners if not received from broker. If Company owned we need confirmation from two directors if request not received from broker.

Related documents:

How to cancel a Policy Online guide

Change of Address

Change of address instruction can be taken from customer / broker by phone, email or writing.

Please note: if the policy is jointly owned we need instruction from both owners. If the policy is an exec plan we need instruction from 2 directors if not received from broker.

Change of Name

If a customer is changing their surname we will need written instruction from them, along with proof of name change. This can be either a copy of marriage certificate or birth certificate.
If a customer is changing their forename we will need written instruction from them along with proof of name change. This must be a certified copy of deed poll to change name.
If a customer is changing their age we will need written instruction clarifying alteration to be made as well as a copy of their passport, driving license or birth certificate

Change of Premium Frequency

Alteration can be made by email, phone instruction, signed instruction from customer or broker.

Claims

To get your claim started, we’ll need some basic details from you:

• Name of the person who has died
• Date of Birth
• Date of Death
• Cause of Death (if known)
• Policy Number (if known)
• Who will act on behalf of the estate, their contact details & their relationship to the deceased

For further information about a death claim contact us on 1800 159 159 or lifeclaims.ireland@aviva.com

Collection Date Alteration

This is accepted by instruction over the phone, email or signed instruction from broker or policy owner.

Conversions

If you wish to convert a policy we need:

• A completed conversion option form returned to us.
• If the policy is assigned we require a Letter of No Further Interest from the Lending Institute or the Letter of Consent section on the conversion form signed by an official of the lending institute The sum assured can not be higher than the current cover.

For a conversion quote you can do these online once the policy is standard rates, if the policy is non standard rates please contact us for quotes.

Related documents:

Conversion Option form

How to Exercise a Conversion Option Onine Guide
(BrokerSecure login is required)

Direct Debit Mandate Alteration

This can be completed by customers on Aviva Online Service Centre.

Also, we can accept instruction over the phone, email or signed instruction from broker or policy owner. Must be owners own bank account.

Digital signature accepted.

Indexation Alteration

We can accept instruction over the phone, email or signed instruction from broker or policy owner.

Letter of Authority

For a letter of authority we need written instruction signed and dated by the customer noting who the authority is for. If the policy is company owned we require the instruction to be signed by two company directors. If policy is jointly owned we need confirmation from both policy owners.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted).
• Letter needs to state the customer gives authority to the broker to access their policy.
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer.
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to.
• Digital signature accepted.

Revivals

If the policy is lapsed for over 90 days we will need a completed declaration of health, backdated premiums and a new direct debit mandate form. If policy is lapsed for more than 12 months it can not be revived.

Related Documents

Declaration of Healh Form 

Direct Debit Mandate Form

Sum assured alteration

Please contact the Broker Service Centre to see if possible on the policy and for requirements contact bsc@aviva.com or 1800 202 464

Processes

Additional Information

Absolute Assignments

To get your claim started we need some information from you.

• Customer name
• Your policy number

Please contact brokereblife@aviva.com for the relevant form to absolutely assign a policy, please note a policy cannot be absolutely assigned if it is already assigned.

Change of Address

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Please note: if the policy is jointly owned we need instruction from both owners. If the policy is an company owned we need instruction from 2 directors if not received from broker.

Change of Name

If a customer is changing their surname we will need written instruction from them, along with proof of name change. This can be either a copy of marriage certificate or birth certificate.
If a customer is changing their forename we will need written instruction from them along with proof of name change. This must be a certified copy of deed poll to change name.
If a customer is changing their age we will need written instruction clarifying alteration to be made as well as a copy of their passport, driving license or birth certificate

Change of Premium Frequency

We can accept instruction by email, phone instruction, signed instruction from customer or broker

Collection Date Alteration

This is accepted by instruction over the phone, email or signed instruction from broker or policy owner.

Direct Debit Mandate Alteration

This can be completed by customers on Aviva Online Service Centre.

Also, we can accept instruction over the phone, email or signed instruction from broker or policy owner. Must be owners own bank account.

Digital signature accepted.

Related documents:

Direct Debit Mandate (editable) (Protection Policies & Friends First Savings, Investments & Retirement Policies) 

Guide to Electronic Fund Transfer 

Direct Debit Mandate ( Aviva Savings, Investments & Retirement Policies)

Fund switch

Can be requested by customers on Aviva Online Service Centre.

We can also accept instruction for a fund switch by email from Broker or customer.

Digital signature accepted.

Related documents:

Retail Master Trust Pension Fund Switch Form

Corporate Master Trust Pension Fund Switch Form

Pension Fund Switch Form (editable)

Fund Switch Form – Company / Group Pension

Fund Switch Request Form – Single Premium (editable)

Fund Switch Request Form – Savings Policy (editable)

Increase / Decrease of premium

If client wishes to increase/ decrease their premium, we can accept instruction from broker or customer over phone or by email. Brokers can now submit a premium alteration request online.

If policy is company owned we can accept instruction from broker or on company headed paper, signed by two directors.

Related documents:

Premium Alteration Guide

Letter of Authority

For a letter of authority we need written instruction signed and dated by the customer noting who the authority is for. If the policy is company owned we require the instruction to be signed by two company directors. If policy is jointly owned we need confirmation from both policy owners.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted).
• Letter needs to state the customer gives authority to the broker to access their policy.
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer.
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to.

Paid Up

We can accept instruction over phone or by email from customer or broker. If the plan is company owned we can take instruction from broker or company director.

Part / Full surrender

You can execute this policy transaction online for Saving and Investment products. When in the customers policy in Broker Secure, you can Choose Full or Partial Surrender under the Request Transaction tab.

• If client wishes to take a part or full surrender, we require a completed cash request form signed by policy owners.
• We also need valid AML for all policy owners.
• Full requirements are on the Cash Request form.
• For Part Surrenders, if the policy is invested in more than one fund we will split the percentage evenly between each fund unless specified.

Related documents:

Company Owed Policy – Cash Request form

Customer Cash Request form

Regular Income Set Up

To set up a regular income we require signed instruction from policy owner, along with a bank statement dated within the last 6 months for payment.

Single Premium top ups

If client wishes to pay a single premium check with bsc@aviva.com

If policy can accept a top up, if it can we will need:

• Signed instruction from all policy owners
• EFT amount transferred to our bank account / cheque
• Full AML if not received already
• Sources of funds
• Fund Name amount to be invested in & Split
• Commission & allocation details.
• Source of Wealth

Related documents:

If sending EFT please follow the below guide.

Guide to Electronic Fund Transfer

Processes

Additional Information

Change of Address

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Please note: if the policy is jointly owned we need instruction from both owners. If the policy is an company owned we need instruction from 2 directors if not received from broker.

Collection Date Alteration

This is accepted by instruction over the phone, email or signed instruction from broker or policy owner.

Direct debit account details alteration

Can be done by customers on Aviva Online Service Centre.

Can accept instruction over the phone, email or signed instruction from broker or policy owner. Must be owners own bank account.

Digital signature accepted

Related documents:

Direct Debit Mandate (editable) (Protection Policies & Friends First Savings, Investments & Retirement Policies) 

Guide to Electronic Fund Transfer 

Direct Debit Mandate ( Aviva Savings, Investments & Retirement Policies)

Fund switch

Can be requested by customers on Aviva Online Service Centre.

We can also accept instruction for a fund switch by email from Broker or customer.

Digital signature accepted.

Related documents:

Retail Master Trust Pension Fund Switch Form

Corporate Master Trust Pension Fund Switch Form

Pension Fund Switch Form (editable)

Fund Switch Form – Company / Group Pension

Fund Switch Request Form – Single Premium (editable)

Fund Switch Request Form – Savings Policy (editable)

Indexation Alteration

Can accept instruction over the phone, email or signed instruction from broker or policy owner

Letter of Authority

For a letter of authority we need written instruction signed and dated by the customer noting who the authority is for. If the policy is company owned we require the instruction to be signed by two company directors. If policy is jointly owned we need confirmation from both policy owners.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted).
• Letter needs to state the customer gives authority to the broker to access their policy.
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer.
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to.

Change of Name or Age

If a customer is changing their surname we will need written instruction from them, along with proof of name change. This can be either a copy of marriage certificate or birth certificate.
If a customer is changing their forename we will need written instruction from them along with proof of name change. This must be a certified copy of deed poll to change name.
If a customer is changing their age we will need written instruction clarifying alteration to be made as well as a copy of their passport, driving license or birth certificate

Premium / DD Frequency alteration

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Premium Holiday or Paid up

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Increase / Decrease of premium

If client wishes to increase/ decrease their premium, we can accept instruction from broker or customer over phone or by email. Brokers can now submit a premium alteration request online.

If policy is company owned we can accept instruction from broker or on company headed paper, signed by two directors.

Please note this option does not apply on PRSA policies.

Related documents:

Premium Alteration Guide

Retirement Age alteration

Can accept signed instruction in writing from policy owner or a Pension Date Alteration form.

**If Traditional with profit policy we require the Pension Date Alteration form to be completed

Related documents:

Personal Pension Date Alteration Form

Retirement Claim

• If client wishes to claim retirement benefits, we require a completed retirement claim form.
• Full requirements are on the claim form depending on option chosen by your client.
• Digital signature accepted.

Please note: this is only relevant for straight forward claims – there are extra requirements for the likes of the following:

• Client has over €2million in retained benefits
• PAO cases
• No trustee and company dissolved
• Duel encashment option
• Ill health, etc.

Anything out of the ordinary please contact us at 1800 202 434 or email BSC@aviva.com

Annuity application form

Related documents:

Personal Pension and PRSA – Retirement Claim Form

Personal Pension and PRSA – Retirement Claim Form (DocuSign)

ARF / AMRF application form

ARF Application Form (DocuSign)

Personal Retirement Bond – Retirement Claim Form (DocuSign)

Guaranteed Annuity application form

Revivals

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Please note: if policy has been paid up for more than 24 months it cannot be revived unless a PRSA. If the policy is Traditional With Profit it can not be revived.

SDIO (to switch back from SDIO)

Please note: PRSA’s cannot invest in SDIO.

The answer to this will depend on the following:

1. Is all money in SDIO in ** Cash Liquidity ** or policyholder is looking to switch excess liquidity back to Aviva?
   If so, then a fund switch instruction to switch available funds from SDIO to Aviva is required. Email from broker is acceptable and should be sent to sdioadmin@aviva.com.
2. Is the policyholder looking to exit out of a bond early or exit from Greenman once lock in period completed?
   If so, then an SDIO Early Encashment form needs to be completed (wet signature required, digital signature not accepted) and this should be sent to Aviva (sdioadmin@aviva.com).

Related documents:

SDIO Early Encashment application form 

SDIO (to switch/Single premium injection into SDIO)

Please note: PRSA’s cannot invest in SDIO.

The answer to this will depend on what the policyholder is looking to invest in:

1. 1. Structured Products: an SDIO Investment Instruction Form (SDIO IIF) needs to be completed and sent to Aviva (sdioadmin@aviva.com). Digital signature accepted.
   2. Trade in Stocks & Shares: a Cantor trading account opening form needs to be completed and sent directly to Cantor and a fund switch instruction (email from broker is acceptable) should be sent to Aviva (sdioadmin@aviva.com). If the client already has an SDIO trading account set up, then just the fund switch instruction is required. For single premiums please also send:
      • Commission, Contribution source

      If Single premium is a transfer from another insurer, we also need:

      • Confirmation re PAO and that transfer is from another Personal pension for Personal Pensions

Single Premium Top Ups

If client wishes to pay a single premium check with bsc@aviva.com if policy can accept a top up.

If it can we will need:

• EFT amount transferred to our bank account/cheque
• Fund Name amount to be invested in & Split
• Commission & allocation details

Use our email templates to ensure that you send us all required information for each top-up 

Related documents:

If sending EFT please follow the below guide.

Guide to Electronic Fund Transfer

Single Premium Top-Ups

Transfer internally

• Signed instruction from policy owner confirming requirement to move to new product.
• Completed application form for new product.

Processes

Additional Information

Change of Address

Can accept instruction over the phone, email or signed instruction from broker or Trustee.

Collection Date Alteration

Can accept instruction over the phone, email or signed instruction from broker or Trustee.

Direct debit account details alteration

Can accept instruction over the phone, email or signed instruction from broker or policy owner. Must be owners own bank account.

Fund switch

Can be requested by customers on Aviva Online Service Centre. Can accept email from broker or signed instruction or email from Trustee. If invested in SDIO please contact Broker Service Centre for requirements

Indexation Alteration

Can accept instruction over the phone, email or signed instruction from broker or Trustee.

Letter of Authority

We require signed instruction to include who authority is being given to. Needs to be signed and dated by 20% director of company or Trustee (if external trustee appliying to scheme). Valid for 12 months.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted).
• Letter needs to state the customer gives authority to the broker to access their policy.
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer.
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to.

Change of Name or Age

If a customer is changing their surname we will need written instruction from them, along with proof of name change. This can be either a copy of marriage certificate or birth certificate.
If a customer is changing their forename we will need written instruction from them along with proof of name change. This must be a certified copy of deed poll to change name.
If a customer is changing their age we will need written instruction clarifying alteration to be made as well as a copy of their passport, driving license or birth certificate

Premium / DD Frequency alteration

Can accept instruction over the phone, email or signed instruction from broker or Trustee.

Premium Holiday or Paid up

Can accept instruction over the phone, email or signed instruction from broker or Trustee.

Retirement Claim

• If client wishes to claim retirement benefits, we require a completed retirement claim form.
• Full requirements are on the claim form depending on option chosen by your client.
• Digital signature accepted.

Related documents:

Company Pension – Retirement Claim Form

ARF / AMRF application form

ARF Application Form (DocuSign)

Annuity application form

Guaranteed Annuity application form

Revivals

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Please note: if policy has been paid up for more than 24 months it cannot be revived unless a PRSA. If the policy is Traditional With Profit it can not be revived.

SDIO (to switch back from SDIO)

Please note: Group Pensions cannot invest in SDIO, only Executive Pensions.

The answer to this will depend on the following:

1. Is all money in SDIO in ** Cash Liquidity ** or policyholder is looking to switch excess liquidity back to Aviva?
   If so, then a fund switch instruction to switch available funds from SDIO to Aviva is required. Email from broker is acceptable and should be sent to sdioadmin@aviva.com.
2. Is the policyholder looking to exit out of a bond early or exit from Greenman once lock in period completed?
   If so, then an SDIO Early Encashment form needs to be completed (wet signature required, digital signature not accepted) and this should be sent to Aviva (sdioadmin@aviva.com).

Related documents:

SDIO Early Encashment application form 

SDIO (to switch/Single premium injection into SDIO)

Please note: Group Pensions cannot invest in SDIO, only Executive Pensions.

The answer to this will depend on what the policyholder is looking to invest in:

1. 1. Structured Products: an SDIO Investment Instruction Form (SDIO IIF) needs to be completed and sent to Aviva (sdioadmin@aviva.com). Digital signature accepted.
   2. Trade in Stocks & Shares: a Cantor trading account opening form needs to be completed and sent directly to Cantor and a fund switch instruction (email from broker is acceptable) should be sent to Aviva (sdioadmin@aviva.com). If the client already has an SDIO trading account set up, then just the fund switch instruction is required. For single premiums please also send:
      • Commission, Contribution source

      If Single premium is a transfer from another insurer, we also need:

      • Transfer information form and confirmation re PAO for EPP’s

Single Premium Top Ups

If client wishes to pay a single premium check with bsc@aviva.com if policy can accept a top up.

If it can we will need:

• EFT amount transferred to our bank account/cheque
• Fund Name amount to be invested in & Split
• Commission & allocation details

Related documents:

If sending EFT please follow the below guide.

Guide to Electronic Fund Transfer

Transfer internally

• Signed instruction from policy owner confirming requirement to move to new product.
• Completed application form for new product.

Transfer out from Aviva

• Signed instruction from policy owner
• Willing and able from the company where the funds are being transferred.

Related Documents

TO BE ADDED 

Processes

Additional Information

Change of Address

Can accept instruction over the phone, email or signed instruction from broker or Trustee.

Collection Date Alteration

N/A as single premium polices.

Direct debit account details alteration

N/A as single premium polices.

Fund switch

Can be requested by customers on Aviva Online Service Centre. Can accept email from broker or signed instruction or email from policy owner. If invested in SDIO please contact Broker Service Centre for requirements.

Digital signature accepted.

Indexation Alteration

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Letter of Authority

We require signed instruction to include who authority is being given to. Needs to be signed and dated by policy owner. Valid for 12 months.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted).
• Letter needs to state the customer gives authority to the broker to access their policy.
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer.
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to.

Change of Name or Age

If a customer is changing their surname we will need written instruction from them, along with proof of name change. This can be either a copy of marriage certificate or birth certificate.
If a customer is changing their forename we will need written instruction from them along with proof of name change. This must be a certified copy of deed poll to change name.
If a customer is changing their age we will need written instruction clarifying alteration to be made as well as a copy of their passport, driving license or birth certificate

Retirement Age alteration

Can accept signed instruction in writing from policy owner or a Pension Date Alteration form.

**If Traditional with profit policy we require the Pension Date Alteration form to be completed

Related documents:

Personal Pension date alternation form

Retirement Claim

• If client wishes to claim retirement benefits, we require a completed retirement claim form.
• Full requirements are on the claim form depending on option chosen by your client.
• Digital signature accepted.

Related documents:

ARF / AMRF application form

ARF Application Form (DocuSign)

Annuity application form

Guaranteed Annuity application form

Revivals

N/A as single premium polices

SDIO (to switch/Single premium injection into SDIO)

The answer to this will depend on what the policyholder is looking to invest in:

1. 1. Structured Products: an SDIO Investment Instruction Form (SDIO IIF) needs to be completed and sent to Aviva (sdioadmin@aviva.com). Digital signature accepted.
   2. Trade in Stocks & Shares: a Cantor trading account opening form needs to be completed and sent directly to Cantor and a fund switch instruction (email from broker is acceptable) should be sent to Aviva (sdioadmin@aviva.com). If the client already has an SDIO trading account set up, then just the fund switch instruction is required. For single premiums please also send:
      • Commission, Contribution source

      If Single premium is a transfer from another insurer, we also need:

      • Confirmation re PAO, source of transfer and confirmation its from the same employer for PRB’s

Transfer internally

• Signed instruction from policy owner confirming requirement to move to new product.
• Completed application form for new product.

Transfer out from Aviva

• Signed instruction from policy owner
• Willing and able from the company where the funds are being transferred.

Related Documents

TO BE ADDED 

Processes

Additional Information

Change of Address

Can accept instruction over the phone, email or signed instruction from broker or trustee on Group AVC. For PRSA AVC only member confirmation needed.

Collection Date Alteration

Can accept instruction over the phone, email or signed instruction from broker or trustee on Group AVC. For PRSA AVC only member confirmation needed.

Direct debit account details alteration

Can accept instruction over the phone, email or signed instruction from broker or trustee on Group AVC. For PRSA AVC only member confirmation needed.

Digital signature accepted.

Fund switch

Can be requested by customers on Aviva Online Service Centre. Can accept email from broker or signed instruction or email from Trustee – For PRSA AVC only member confirmation needed. If invested in SDIO please contact Broker Service Centre for requirements.

Indexation Alteration

Can accept instruction over the phone, email or signed instruction from broker or trustee on Group AVC. For PRSA AVC only member confirmation needed.

Letter of Authority

We require signed instruction to include who authority is being given to. Needs to be signed and dated by trustee on Group AVC. For PRSA AVC only member confirmation needed. Valid for 12 months.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted).
• Letter needs to state the customer gives authority to the broker to access their policy.
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer.
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to.

Change of Name or Age 

If a customer is changing their surname we will need written instruction from them, along with proof of name change. This can be either a copy of marriage certificate or birth certificate.
If a customer is changing their forename we will need written instruction from them along with proof of name change. This must be a certified copy of deed poll to change name.
If a customer is changing their age we will need written instruction clarifying alteration to be made as well as a copy of their passport, driving license or birth certificate

Premium / DD Frequency alteration

Can accept instruction over the phone, email or signed instruction from broker or trustee on Group AVC.

For PRSA AVC only member confirmation needed.

Premium Holiday or Paid up

Can accept instruction over the phone, email or signed instruction from broker or trustee on Group AVC.

For PRSA AVC only member confirmation needed. If contributions are paid through payroll member will also need to notify their payroll.

Premium Increase / Decrease

Can accept instruction over the phone, email or signed instruction from broker or trustee on Group AVC.

For PRSA AVC only member confirmation needed. If contributions are paid through payroll member will also need to notify their payroll.

Retirement Age alteration

Signed instruction from trustee on Group AVC.

For PRSA AVC only member confirmation needed or a Pension Date Alteration form

**If Traditional with profit policy we require the Pension Date Alteration form to be completed

Related documents:

Personal Pension date alternation form

Retirement Claim

• If client wishes to claim retirement benefits, we require a completed retirement claim form.
• Full requirements are on the claim form depending on option chosen by your client.
• Digital signature accepted.

Exceptions:

Please note: this is only relevant for straight forward claims – there are extra requirements for the likes of the following:
Client has over €2million in retained benefits

• PAO cases
• No trustee and company dissolved
• Duel encashment option
• Ill health, etc.

Anything out of the ordinary please contact us at 1800 202 434 or email BSC@aviva.com

Related documents:

Company Pension – Retirement Claim Form

ARF / AMRF application form

Annuity application form

Guaranteed Annuity application form

Revivals

Can accept instruction over the phone, email or signed instruction from broker or trustee on Group AVC. For PRSA AVC only member confirmation needed. If contributions are paid through payroll member will also need to notify their payroll. If policy has been paid up for more than 24 months it cannot be revived unless a PRSA. If the policy is Traditional With Profit it can not be revived.

SDIO (to switch back from SDIO)

PRSA’s and Group Pensions cannot invest in SDIO.

SDIO (to switch/Single premium injection into SDIO)

PRSA’s and Group Pensions cannot invest in SDIO.

Single Premium Top Ups

If client wishes to pay a single premium check with bsc@aviva.com if policy can accept a top up.

If it can we will need:

• EFT amount transferred to our bank account/cheque
• Fund Name amount to be invested in & Split
• Commission & allocation details

Related documents:

Guide to Electronic Fund Transfer

Transfer internally

• Signed instruction from policy owner confirming requirement to move to new product.
• Completed application form for new product.

Transfer out from Aviva

• Signed instruction from policy owner
• Willing and able from the company where the funds are being transferred.

Processes

Additional Information

Annuity and ARF Change of bank details

Signed instruction from Policyowner

A copy of a bank statement is required, clearly showing the banks headed paper, IBAN and BIC, account name and full address must also be shown. Account must be dated within in the last 12 months. All this information is usually displayed at the top of the statement we do not to see any transactions.

ARF QFM Transfers

Signed instruction from Policy owners.

Willing & Able letter from the company where the funds are being transferred to.

Related documents:

ARF Transfer To QFM (editable)

ARF Regular income set up,  amendment or termination

Signed instruction from Policy owner.

A copy of a bank statement is required, clearly showing the banks headed paper, IBAN and BIC, account name and full address must also be shown. Account must be dated within in the last 12 months. All this information is usually displayed at the top of the statement we do not to see any transactions.

ARF withdrawal / encashment

Signed instruction from Policy owner.

If payment to go to account not held on file with Aviva a copy of a bank statement is required, clearly showing the banks headed paper, IBAN and BIC, account name and full address must also be shown. Account must be dated within in the last 12 months. All this information is usually displayed at the top of the statement we do not to see any transactions.

Related documents:

ARF Withdrawal Form (editable)

ARF Withdrawal Form (Docusign)

Change of Address

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Fund Switch

Can accept email from broker or signed instruction from policy owner.

If invested in SDIO please contact Broker Service Centre for requirements.

Related documents:

Corporate Master Trust Pension Fund Switch Form

Pension Fund Switch Form (editable) 

Fund Switch Form – Company / Group Pension 

Fund Switch Request Form – Single Premium (editable)

Fund Switch Request Form – Savings Policy (editable)

Incorrect Tax details on ARF or Annuity

The Policy owner will need to contact revenue and ask them to update the tax details that are currently held on file for Aviva.

Letter of Authority

We require signed instruction to include who authority is being given to. Needs to be signed and dated by policy owner. Valid for 12 months.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted)
• Letter needs to state the customer gives authority to the broker to access their policy
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to

SDIO (to switch back from SDIO)

The answer to this will depend on the following:

1. Is all money in SDIO in ** Cash Liquidity ** or policyholder is looking to switch excess liquidity back to Aviva? If so, then a fund switch instruction to switch available funds from SDIO to Aviva is required. Email from broker is acceptable and should be sent to sdioadmin@aviva.com.
2. Is the policyholder looking to exit out of a bond early or exit from Greenman once lock in period completed? If so, then an SDIO Early Encashment form needs to be completed (wet signature required, digital signature not accepted) and this should be sent to Aviva (sdioadmin@aviva.com).

SDIO (to switch/Single premium injection into SDIO)

The answer to this will depend on what the policyholder is looking to invest in:

1. Structured Products: an SDIO Investment Instruction Form (SDIO IIF) needs to be completed and sent to Aviva (sdioadmin@aviva.com).
2. Trade in Stocks & Shares: a Cantor trading account opening form needs to be completed and sent directly to Cantor and a fund switch instruction (email from broker is acceptable) should be sent to Aviva (sdioadmin@aviva.com). If the client already has an SDIO trading account set up, then just the fund switch instruction is required. For single premiums please also send:
   • Commission, Contribution source

• If Single premium is a transfer from another insurer, we also need:
• • Retirement Investment Certificate and confirmation re PAO for ARF’s

Processes

Additional Information

Annuity and ARF Change of bank details

Signed instruction from Policyowner

A copy of a bank statement is required, clearly showing the banks headed paper, IBAN and BIC, account name and full address must also be shown. Account must be dated within in the last 12 months. All this information is usually displayed at the top of the statement we do not to see any transactions.

Change of Address

Can accept instruction over the phone, email or signed instruction from broker or policy owner.

Incorrect Tax details on ARF or Annuity

The Policy owner will need to contact revenue and ask them to update the tax details that are currently held on file for Aviva.

Letter of Authority

We require signed instruction to include who authority is being given to. Needs to be signed and dated by policy owner. Valid for 12 months.

Requirements for Letter of Authority are:

• Letter signed and dated by policy owner. If the policy is a scheme it needs to be signed by the trustee (digital signature is accepted)
• Letter needs to state the customer gives authority to the broker to access their policy
• Policy number if they have it or include date of birth and address of the customer if you have no policy number to allow us to search the system for correct policies relating to your customer
• If you would like online access to the policy for 12 months the agency code(s) they would like to give online access to