New – Retail Master Trust dedicated mailbox

To enhance service levels and ensure faster and more efficient handling all RMT new business correspondence should be directed to our dedicated mailbox: RMTNewBusiness@aviva.com

Published: 26 May 2026

Why We’re Introducing a Dedicated Retail Master Trust (RMT) Mailbox

  • Increased volumes of RMT submissions: RMT New Business volumes continue to grow, and a separate mailbox will allow us to manage this more effectively.
  • Improved workflow: A dedicated resource will monitor the RMT mailbox daily, ensuring prompt action on incoming items.
  • Clearer product and SLA alignment: This dedicated mailbox will help ensure we consistently meet our SLAs for the RMT New Business product line by separating it from other product workflows.
  • Enhanced visibility: With all RMT submissions routed to one inbox, the team will have a clearer oversight of this business daily.

Download our Retail Master Trust Application - download Download our Retail Master Trust Application

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