CPD Webinar: Protection Claims 2025

We are also delighted to introduce our new Head of Insurance Operations, Michelle Leahy, who has joined us recently from Utmost Pan Europe where she was Head of Corporate Solutions and led a €150m book spanning 500 multinational clients. She has over 25 years of leadership experience and joins Aviva at a very exciting time in our development.

This webinar hosted by Siocha Costello, Senior Protection Marketing Manager, will cover three key areas:

• Claims you can count on – Michelle Leahy, Head of Insurance Operations, will walk through our 2025 claims statistics, highlighting key trends, volumes and acceptance rates across our protection products.
• Beyond the numbers – Philip Knight, Claims Service Manager, will focus on how we support customers beyond the claim payment, showcasing real customer case studies and the impact of our nationwide support services.
• Underwriting insights – Sharon Smalle, Underwriting Service Manager, will provide underwriting insights, including the latest developments on Aviva Confidential Share and how we continue to make protection more accessible for customers.

We have applied for 1-hour CPD for this event.